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We, Hamoye Limited, respect your right to privacy and have created this Privacy Policy to explain how we handle the information we receive from our app, Hamoye. This policy is specifically for our app and does not apply to any other websites or apps that we do not manage or have control over. Unless we have obtained permission beforehand or as specified in this Privacy Policy, our Terms of Use Agreement, or other related documents, we do not disclose personal information about our users.
What Information is Covered in this Privacy Policy?
Some features of Hamoye can be used without providing personal information. In such cases, we will only collect Non-Personal Information, such as the pages you visit within the app. This information cannot be used to identify you. However, to access the full range of features, you will be required to provide Personally Identifiable Information, such as your name and email address. It is important that this information is accurate, as any errors could result in difficulties in utilizing the app's services. For example, ensuring that your email address is up-to-date and accurate is crucial as it is the primary way we communicate with you.
What You Consent to When You Use Our Website
By submitting Personally Identifiable Information to us, you are giving your consent for us to collect, use, store and share this information in accordance with this Privacy Policy and our Terms of Use, as permitted or required by law. If you do not agree to these terms, please do not provide us with any Personally Identifiable Information. However, if you choose not to provide us with this information or withdraw your consent later on, you may not be able to access the full range of services offered by Hamoye.
The Information We Collect
Our app collects two types of information about our users: Non-Personal Information and Personally Identifiable Information.Non-Personal Information is collected when a user visits Hamoye. This information includes the time and date of the visit, the pages accessed, the order of the pages visited, the links clicked on, and the web addresses from which the user linked to our service. Additionally, we may use cookies and web beacons to track a user's activity on our website. Although this information is considered Non-Personal, a user's service provider and geographical location may be found out from their IP address.On the other hand, Personally Identifiable Information is collected when a user signs up for content, registers for email updates, takes part in forums, sends emails, takes part in courses, or purchases products through our app. This information includes the user's name, email address, postal address, credit card information, billing address, shipping address, date of birth, and any information required to participate in online content, such as signature, photograph, or recording. We may use this information to provide content, send updates, respond to queries, or offer other services.If a user chooses to receive content updates or participate in public forums, they will need to provide Personally Identifiable Information, such as their name and email address. Moreover, if a user participates in online courses or takes proctored exams, we may need to receive Personally Identifiable Information to verify their identity or monitor their behavior during tests.We may receive Personally Identifiable Information from users when they contact us through email or other modes of communication, or when they use services such as chat rooms that allow them to talk to our staff. Lastly, if a user signs in to our app through a third-party website, we may receive Personally Identifiable Information, including text and images from that website.
How We Use Information
Please evaluate the ways in which we utilize the data we collect about you, as described below:NON-PERSONAL INFORMATION We analyze the behavior and characteristics of our users by utilizing Non-Personal Information, and we measure the demographics and interest in different parts of our site. We use this information to enhance the quality and usefulness of our services.PERSONALLY IDENTIFIABLE INFORMATION We collect Personally Identifiable Information as described in this Privacy Policy, and we will not disclose it unless otherwise agreed to by you. We may use or disclose your Personally Identifiable Information in the following ways:UPDATES We will utilize the Personally Identifiable Information you provide us when you sign up for our email and update services to send you messages about Hamoye or our content. We may also store this information to use it for future updates.FORUMS To enable you to use our forums, we will use the Personally Identifiable Information we collect from you, which may be published on our app or elsewhere. We may also store this information for future communications with you.PARTICIPATION IN ONLINE COURSES When you take part in our content, we will use Personally Identifiable Information to manage and process the courses, including attendance and progress. We may also use your Personally Identifiable Information to administer exams or other assessments. If you participate in a course, we may share your Personally Identifiable Information with the educational partner or instructors who teach or manage the content. If the course is conducted through a university, we may share Personally Identifiable Information about you, your performance, and progress with the university. If the course is sponsored by a company, we may share this information with your employer. We may store this information for future communications with you.COMMUNICATION WITH HAMOYE We may use the Personally Identifiable Information you provide us via email or other means to respond to your message or as otherwise described in this Privacy Policy. We may also store this information for future communications with you.PROVIDING SERVICES TO YOU When you request services connected with our content, we will collect and use Personally Identifiable Information to provide those services and for quality control. We may allow you to use chat rooms to communicate with Hamoye staff, and we will use your Personally Identifiable Information to provide this service. We may also disclose Personally Identifiable Information about you to third parties if they are providing a service you have requested, such as to potential employers. We may store this information for future communications with you.PURCHASES To provide the products or services you have purchased, we will use Personally Identifiable Information collected during the payment process, which may be provided by us or through our providers. The billing information may be stored by us or our providers, and we may store other information for future communications with you.THIRD-PARTY WEBSITES Personally Identifiable Information collected from third-party websites may be used by Hamoye internally. If this information contains images of you, Hamoye has the non-exclusive right to use, replicate, share, prepare derivative works of, or display such images for fundraising purposes.DISCLOSURE TO BUSINESS PARTNERS We may share some of your Personally Identifiable Information with third-party companies, such as businesses offering products, services, or opportunities that may interest you. We will not do this unless we have your consent.DISCLOSURE TO SERVICE PROVIDERS While providing products or services to us, our operations and maintenance contractors and other service providers may have limited access to Personally Identifiable Information about you. Such service providers may include technology vendors, test proctoring services, or services connected with operating and maintaining the app or online course. We will only provide the Personally Identifiable Information deemed reasonably necessary for these contractors to fulfill their service.
Third Party Tracking
Linked sites and applications (e.g. Facebook), data analytics services, and customer support services may collect information about your website usage. They may employ tracking technologies related to the app, enabling them to gather data about your online activities over time and across third-party websites or other online services. Although these tracking tools may only collect Non-Personal Information in some cases, they may obtain Personally Identifiable Information such as your name and email address when providing customer support services.We do not currently monitor or take any measures in response to web browser signals or other mechanisms that allow users to opt-in or opt-out of the collection of information over time and across third-party websites or online services, such as 'do not track' features on browsers.
External Links
We may offer links to external companies that we think might be useful or interesting to you. With regards to these third-party websites, we do not disclose your Personally Identifiable Information unless we have obtained your prior approval. Nevertheless, we do not endorse nor take responsibility for the privacy practices of these third-party sites. If you click on a link to a third-party website from Hamoye, we recommend that you carefully review their privacy policy to understand how they may collect and utilize your information.
Confidentiality, Security and Retention of Personally Identifiable Information
We take the confidentiality and security of our users' information very seriously. We will use commercially reasonable measures to ensure that your Personally Identifiable Information remains private, and we will not share it except in the cases outlined in this Privacy Policy or where we believe such disclosure is necessary (for example, to ensure the physical safety of you or others). We will take all reasonable steps to safeguard your Personally Identifiable Information from disclosure to or access by external parties. However, please note that we cannot guarantee the security of Personally Identifiable Information. There is always a risk that a third party may be able to bypass our security systems or intercept your information during transmission. Additionally, please be aware that we may retain your information in our systems even after you deactivate your Hamoye account.
Updating or Deleting Your Personally Identifiable Information
We have established a process to keep your Personally Identifiable Information accurate and current. You can access and update your profile, which contains this information, by logging in to the app and visiting your user account page. It is important to note that we may retain previous versions of this information in our databases and other records.Additionally, we provide an option for you to control whether or not you receive email communications from us or our partners. You can opt out of these emails by visiting your user profile.If you have any inquiries or concerns about privacy matters with Hamoye, please reach out to us using the contact details provided below.
Changing the Privacy Policy
Occasionally, we may revise or modify our Privacy Policy, and any such changes will become effective immediately upon being posted on our website. We will make reasonable efforts to notify you of any material changes to our Privacy Policy. You can find the updated effective date of this policy at the bottom of this page. We recommend checking this page periodically to ensure that you are aware of the latest version of our Privacy Policy.
Protecting Children’s Privacy
Hamoye considers the privacy of children as an extremely significant matter. Therefore, for individuals below the age of 18, their parents or guardians should create Hamoye accounts for them. In case you are under 13, kindly seek the assistance of your parent or guardian to set up your account. If we discover any Personally Identifiable Information belonging to anyone below 13 years old without parental approval, we will take necessary measures to eliminate it.
Contacting Hamoye
If you have any inquiries, comments, or complaints regarding this Privacy Policy or Hamoye, please feel free to contact us.
Last updated May, 2023
