It is possible to use some features of Hamoye without submitting any personal information. In these instances, we will only collect Non-Personal Information such as the pages within the app that you visit. This information cannot be used to identify you. However, in order to access the full features of the app, you will need to submit some personal information. This Personally Identifiable Information may include such details as your name and email address. You must ensure that this information is accurate, as if it is wrong there may be difficulties in fully utilizing the Hamoye’s services. For instance, you must make sure your email address is correct and up-to-date as this is usually the main way we keep in contact with you.
What You Consent to When You Use Our Website
The Information We Collect
There are two types of information which we collect about our users:
When a user visits Hamoye, a number of non-identifiable details are made available to us, which we may track, gather and use. This information includes the time and date of the visit, the pages within the site accessed, the order of the pages visited, the links clicked on, and the web addresses from which the user linked to our service. When we collect this information, we may log the user’s IP address, their operating system and/or their browser. This is classed as Non-Personal Information, but it could be possible to find out a user’s service provider and their geographical location from their IP address.
Most browsers allow their users to control whether to accept cookies. You should be able to find instruction on how to reject cookies through the help sections of your browser’s documentation. However, if you do decide to reject cookies from our site, many features of the app may not work fully.
PERSONALLY IDENTIFIABLE INFORMATION
When you sign up for content through Hamoye, or when you register for email updates, take part in our forums, send emails to us, take part in courses or receive any other service from our app, we collect Personally Identifiable Information that you provide us. We may use this information for a number of reasons, including providing you with the content, sending you updates about our other content, sending you messages about other Hamoye events or other important information such as about site maintenance or updates, or responding to your queries.
Hamoye may offer the service to receive content updates either by email or by posting this information on locations of the app that only registered users can access. If you would like to subscribe to these services, it will be necessary for you to submit Personally Identifiable Information, such as your name and email address, to us.
Occasionally, we may offer public forums on Hamoye. On these forums, you will be able to share your thoughts or make comments. If you would like to take part in these forums, it will be necessary for you to submit to us Personally Identifiable Information such as your name and email address. This information will not consist of anything you post, send or receive through the public forums.
PARTICIPATION IN ONLINE CONTENT
Occasionally, we may offer you the chance to take part in online courses through our app. In order to participate in this content, you will be required to provide us with Personally Identifiable Information, such as your name and email address. In addition, we (or our third-party service providers) may gather information concerned with assignments, tests and other forms of assessment related to the content. For instance, if you take part in a proctored exam run by Hamoye or by one of its third-party providers, it may be necessary to receive Personally Identifiable Information from you in order to verify your identity. In order to do this, you may be asked to provide a signature, a photograph or recording, or information from an ID card or document. We may need Personally Identifiable Information from you in order to monitor your behavior during a test to ensure that the test requirements are being adhered to, such as ensuring that you are not using resources which are not allowed. We may also gather certain information about your performance, such as scores, grades and teacher evaluations.
COMMUNICATIONS WITH HAMOYE
We may receive Personally Identifiable Information from you when you send us an email or when you contact us through other modes of communication.
PROVIDING SERVICES TO YOU
You may be asked to provide Personally Identifiable Information in order to use such services as chat rooms that allow you to talk to Hamoye staff.
In order to purchase products and services through Hamoye, you will need to give us certain Personally Identifiable Information, such as your name, email address, postal address, credit card information, billing address, shipping address and date of birth.
If you sign in to a third-party website (such as Facebook) through our app, we might receive Personally Identifiable Information, which could include text and images from that website.
How We Use Information
Please review the different ways described below in which we use the information about you that we collect.
We use Non-Personal Information to perform statistical analyses of the behavior and characteristics of our users. We measure the demographics and interest in different parts of our site. We use this information to improve the quality and usefulness of the different services we provide.
PERSONALLY IDENTIFIABLE INFORMATION
When you register for our email and update services, we will use the Personally Identifiable Information you submit to us to send you messages about Hamoye or about the content. In addition, we may store this information so that we can use it in the future for other updates.
In order for you to use our forums, we will use Personally Identifiable Information that we collect from you. We may publish this information on our app or elsewhere. We may store this information for future communications with you.
PARTICIPATION IN ONLINE COURSES
When you take part in our content, we will use Personally Identifiable Information from you in order to manage and process the courses. This information includes, among other things, your attendance and progress. We will also use your Personally Identifiable Information in order to administer exams or other forms of assessment. For instance, if you take part in a proctored exam, it may be necessary to receive Personally Identifiable Information from you in order to verify your identity or in order to monitor your behavior during a test to ensure that the test requirements are being adhered to. If you take part in a course, we may share your Personally Identifiable Information with the educational partner or the instructors who teach or manage the content. If your content is conducted through a university, we may share Personally Identifiable Information about you, your performance and progress with the university. If your content is sponsored by a company, we may share this information with your employer. This information may be shared with them at any time, even after the course has finished. The Personally Identifiable Information that we share about you is subject to the privacy policies of that company. We may store this information for future communications with you.
COMMUNICATION WITH HAMOYE
PROVIDING SERVICES TO YOU
When you requests services connected with our content, we collect Personally Identifiable Information and use it to provide those services and for quality control. We may allow you to use chat rooms to communicate with Hamoye staff, for example, and we will use your Personally Identifiable Information in order to provide this service. We may also disclose Personally Identifiable Information about you to third parties if they are providing a service which you have requested, for example to potential employers. We may store this information for future communications with you.
In order to provide the products or services which you have purchased, we will use Personally Identifiable Information that is collected during the payment process. This may be provided directly by us or through our providers. The billing information may be stored by us or our providers. We may store information other than the billing information for future communications with you.
Personally Identifiable Information collected from third-party websites can be used by Hamoye internally. If this Personally Identifiable Information contains images of you, Hamoye has the non-exclusive right to use, replicate, share, prepare derivative works of or display such images for fundraising purposes.
DISCLOSURE TO BUSINESS PARTNERS
We may share some of your Personally Identifiable Information with third-party companies, such as businesses offering products, services or opportunities that you may be interested in. However, we will not do this unless we gain your consent.
DISCLOSURE TO SERVICE PROVIDERS
We may provide some limited access of Personally Identifiable Information about you to our operations and maintenance contractors and other service providers while they are providing products or services to us. Such service providers may include technology vendors, test proctoring services or services connected with operating and maintaining the app or online course. We will only provide the Personally Identifiable Information deemed reasonably necessary for these contractors to fulfil their service.
GOVERNMENT AUTHORITIES, LEGAL RIGHTS AND ACTIONS
DISCLOSURE TO ACQUIRERS
In the event of a sale, a merger or a reorganization of all or most of the equity, business or assets of Hamoye Limited which your Personally Identifiable Information relates to, you information may be shared and/or transferred to the acquirer, assignee or other successor.
It is possible for third parties such as linked sites and applications (e.g. Facebook), data analytics services and customer support services to collect information about the way in which you use the website. These third parties can utilize tracking technologies relating to the app, which means they can collect information about your activities online over time and across other third-party websites or other online services. Sometimes these tracking tools may collect only Non-Personal Information about your activity. However, it is possible in other cases for them to gather Personally Identifiable Information about you; for example, customer support services can obtain your name and email address in connection to their support activities.
We currently do not monitor or take any action regarding web browser signals or other mechanisms by which users choose to accept or refuse the collection of information over time and across third-party websites or online services, such as ‘do not track’ features on browsers.
Confidentiality, Security and Retention of Personally Identifiable Information
Updating or Deleting Your Personally Identifiable Information
We have a procedure in place to ensure that your Personally Identifiable Information is up-to-date. You may update your profile containing this information by logging in to the app and visiting your user account page. Please note that we may retain older versions of this information in our databases and other records.
We also maintain a procedure to help you choose whether you would like to receive email communications from us or our partners. You can unsubscribe from these emails by visiting user profile profile.
If you have any questions or problems related to privacy with Hamoye, please contact us using the information below.
Protecting Children’s Privacy
The privacy of children is of paramount importance to Hamoye. As a result, parents or guardians of individuals under the age of 18 should open Hamoye accounts for their wards. If you are under 13, then please ask your parent or guardian to assist you in this account opening. We will take steps to remove any Personally Identifiable Information that has been gathered of anyone under 13 years old without their parents’ consent should we learn of its existence.
Last updated May 27, 2017